1. General Conditions of Sale

  1. Relative to:

Portlaser Technology, Lda. and about our services and activities. This site is the property of Portlaser Technology, Lda. located at R. Padre Joaquim Firmino Gomes 981, 4755-413 Pousa, Barcelos -Portugal, with the NIF 504154133.



  • APPLICATION

1.1 These General Terms and Conditions apply to all visitors to the Portlaser Technology, Lda. website, store.portlaser.com (hereinafter referred to as the “Site”) and to any other transaction of a commercial nature carried out through the Site’s online store.

Browsing the site and purchasing any product through it implies acceptance of these General Terms and Conditions of Contract and Use by the User and the Customer.

Before ordering any product on our Site please read these Terms carefully and print or save a copy for future reference.

Portlaser Technology, Lda. reserves the right to revise and amend the General Terms and Conditions at any time without prior notice, provided that they comply with the provisions of Decree-Law 24/2014, of 17-02, as amended by Law 47/2014, of 28-07.

  1. 2. CONTENT INFORMATION

Article 4 of Decree-Law 24/2014, of 17-02, as amended by Law 47/2014, of 28-07

The reproduction, transfer, distribution or storage of the contents of the Portlaser Technology, Lda. website without prior written authorization granted by Portlaser Technology, Lda. is prohibited for purposes other than strictly personal use.

Every effort has been made to ensure that the information provided is free from typographical errors. However, should such errors occur, Portlaser Technology, Lda. will correct them as soon as possible. Obvious errors such as pricing, calculation or typographical errors in offers, promotions, folders, brochures, catalogs, order confirmations, invoices and other written statements of Portlaser Technology, Lda. are not binding.

The product photographs shown on the website are for illustrative purposes only. As such, Portlaser Technology, Lda. recommends that the Customer consults the detailed description of the product in order to obtain complete information about its characteristics, as well as requesting more precise information, if they so wish.

  1. 3. OFFER AND AGREEMENT

3.1 The offers and promotions on the Site do not imply any obligation. By completing your order on the Site, you are making a binding offer to purchase the product(s). All orders are subject to acceptance by Portlaser Technology, Lda. and the agreement between you and Portlaser Technology, Lda. will only be formalized when Portlaser Technology, Lda. commences performance of the Contract. If the products ordered are no longer available or are out of stock, Portlaser Technology, Lda. will inform you and reject the order. If possible, we may offer other products of a similar nature and quality instead.

3.2 The prices shown are in euros. The availability of the products shown on the Site is limited to the stock available at any given time.

  1. 4. DELIVERY COSTS

Postage will be charged for delivery of the Products ordered. There is no possibility of refusing delivery or the costs related to it. The delivery price is indicated on the website.

  1. 5. PRICES, PAYMENT

Article 4 of Decree-Law 24/2014, of 17-02, as amended by Law 47/2014, of 28-07

5.1 The applicable prices are the prices of the products displayed on the Site. All products contain an indication of the price with and without VAT in Euros. Delivery costs and all other additional costs are indicated separately on the Website.

5.2 Payments can be made by:

  1. a) by Bank Transfer
  2. b) by PayPal
  3. c) by ATM references

5.3 In specific cases, Portlaser Technology, Lda. may restrict payment to Bank Transfer only.

5.4 Bank transfer:

After placing your order, you will receive a confirmation email that includes the bank details of Portlaser Technology, Lda. so that you can proceed with the transfer. After completing the transfer, please send an email to geral@portlaser.com with proof or confirmation, mentioning the order number. The bank details will be indicated at the end of the order on the website.

Your order will be processed as soon as we receive payment, if you choose bank transfer.



5.5 PayPal

Once you have completed your order, the payment procedure begins. If you choose this payment method, you will be redirected to the PayPal page where you can confirm your purchase.

5.6 Multibanco reference

Once the order has been completed and the payment procedure has begun, and the customer has chosen this payment method, the necessary references will be made available to make the payment.

5.7. The order will be processed as soon as we receive confirmation of payment, in either case.

  1. 6. DISCOUNTS

6.1 The period of validity of the promotions shown can be found on all the product sheets by clicking on “info promotion” next to the promotion.

6.2 Promotional discounts will be granted on the condition that the order is finalized by the User through the checkout and paid for by the end of the advertised period.

6.3 Saving a product in the “shopping cart” does not guarantee the price or discount of the product if it does not comply with the provisions of the previous point.

  1. 7. DELIVERY / COLLECTION

7.1 Portlaser Technology, Lda. will endeavor to inform you of the expected delivery dates as soon as the order has been completed, but the maximum delivery time will never exceed 20 days.

7.2 The delivery period begins on the day the contract is concluded, as provided for in article 3.1, unless the parties expressly agree otherwise

7.3 If any item is damaged or missing from your order, please contact 253917118 or geral@portlaser.com within 5 days of delivery. If any product is found to be damaged upon delivery, the carrier must be informed at the time of delivery. The product will be collected within 14 days from the day the Customer contacts us, unless otherwise agreed from time to time.

7.4 The products are delivered to the location specified at the time the order is placed. Ownership of the goods passes to the Customer on full payment of the price and any other amount. The risk of loss or damage to the goods passes to the Customer at the time of delivery.

7.5 The Products will be delivered (by a carrier) to the address indicated by the Customer. If you choose to place your order in more than one order process, different delivery times may apply.



7.6 Mainland delivery

7.6.1 Deliveries are made between 9 a.m. and 6. 30 p.m. and it is not possible to indicate the exact time of delivery. The day before the order is dispatched, you will receive an e-mail with the invoice and more information about the shipping and delivery conditions. Products will only be delivered in person and cannot be left on driveways, porches or other places outside the house.

7.7 Island deliveries

7.7.1 As a rule, shipments are made by the carrier with whom Portlaser Technology, Lda. works. Shipping costs are calculated on a case-by-case basis. When the order is confirmed, the Customer will be informed of the amount.

  1. 8. WARRANTY/CLAIMS

Article 4 of Decree-Law 24/2014, of 17-02, as amended by Law 47/2014, of 28-07

8.1 The Customer shall at all times have the legal right to a warranty, for equipment for which the law requires it, for a period of two years from delivery of the product, under the terms and conditions of the law.

8.2 In the event that you wish to make a claim under an additional warranty provided by Portlaser Technology, Lda., you must inform Portlaser Technology, Lda. of the defect as soon as possible and, as a last resort, within 2 (two) months after it has been possible to reasonably discover the defect, failing which you will lose the right to make any claim under the warranty. Claims relating to perishable products must be made within 48 (forty-eight) hours of delivery.

8.3 Under Portlaser Technology, Lda.’s additional warranty on its own brand products, claims may be made for defects in material or workmanship. A valid claim shall give rise to a free repair or replacement of the Products at the discretion of Portlaser Technology, Lda. If repair or replacement is not possible or reasonable in view of the costs involved, Portlaser Technology, Lda. is entitled, as a final remedy, to reimburse the costs.

8.4 After reporting the defect, the Customer must allow Portlaser Technology, Lda. to analyze the Products. The inspection of the defective Product takes place at the premises of Portlaser Technology, Lda. Transportation/return costs shall be borne by Portlaser Technology, Lda. unless the warranty claim is denied, in which case the Customer must pay the transportation costs.

8.5 Any defects in the Products that result from normal wear and tear or any other external cause, such as, but not limited to, damage from transportation by the Customer, misuse, or if the Customer has made any repairs to the product without the prior written authorization of Portlaser Technology, Lda. shall not be covered by the warranty, unless such use or repairs are inherent in the use of the Products.

  1. 9. LIABILITY AND COMPENSATION

Article 4 of Decree-Law 24/2014, of 17-02, as amended by Law 47/2014, of 28-07.

9.1 The liability of Portlaser Technology, Lda. is limited to the extent permitted by law. Portlaser Technology, Lda. will never be liable for any damage of the Customer if:

  1. Damages result from non-compliance with the producer’s liability, unless Portlaser Technology, Lda. is legally liable under the law;
  2. Damages are indirect and/or consequential damages.

9.2 In the event of damage, the Customer is obliged to limit, as far as reasonably possible, any additional or other damage.

  1. 10. RIGHT OF RETURN / WITHDRAWAL

Articles 4, 10 to 14 and 17 of Decree-Law 24/2014, of 17-02, as amended by Law 47/2014, of 28-07

10.1 The Customer has the right to withdraw from the contract within 14 days of the day on which the Customer or a third party on his behalf acquires physical possession of the goods, or of the last goods in the case of several goods ordered in a single order and delivered separately. You can exercise your right of withdrawal to: Portlaser Technology, Lda, R. Padre Joaquim Firmino Gomes 981, 4755-413 Pousa, Barcelos -Portugal indicating the decision to terminate this contract by unequivocal statement (e.g. letter sent by post, fax or e-mail), to be sent before the deadline referred to in the previous paragraph. You can use the attached model withdrawal form.

Effects of the resolution

If the Customer terminates the contract, we will reimburse all payments received, including delivery costs (with the exception of supplementary costs resulting from the choice of a type of shipment other than the cheapest standard shipping method made available by us), without undue delay and, in any case, within 14 days from the day on which we are informed of the decision to terminate that contract. We will proceed with the refund using the same means of payment used in the initial transaction, unless expressly agreed otherwise, within a maximum of 72 hours. In any event, the Customer shall not incur any costs as a result of such reimbursement. We reserve the right to withhold the refund until we have received the returned Products or until proof of shipment of the items has been provided, whichever is the sooner.

Returning items

If the Customer chooses to exercise the right of withdrawal, it is the Customer’s responsibility to bear the cost of returning the goods.

Liability and guarantee

The Customer shall only be liable for depreciation of the items resulting from handling other than that necessary to verify the nature, characteristics and functioning of the items.

10.2 To exercise the right of withdrawal you can use the model withdrawal form attached to these Terms, which you can also find on the Website. Alternatively, you may terminate the contract by issuing an unequivocal statement to Portlaser Technology, Lda. stating that you wish to terminate the contract.

10.3 All products containing used consumables (e.g. consumables if any) can only be exchanged/returned by replacing these consumables. Portlaser Technology, Lda. reserves the right to charge/retain costs for the content of such consumables used by the Customer.

10.4 Your right of withdrawal does not apply: the supply of products made to the consumer’s specifications or clearly personalized; the supply of products susceptible to rapid deterioration; the supply of products not susceptible to return for reasons of health protection or hygiene and from which the seal has been removed after delivery; the supply of sealed audio or video recordings or sealed computer programs from which the seal has been removed after delivery; the supply of digital content which is not supplied on a tangible medium if performance has begun with the consumer’s prior express consent and acknowledgment that he thereby loses his right of withdrawal; cartridges and other unsealed consumables (e.g.: consumables if any), which are not described in clause 10.3, unless they are defective.